Your privacy.

Information you provide.

When you make an inquiry or place an order, we collect the details needed to respond and provide the service. These can include your name, email, delivery address, order selections, business details and the information you choose to include in a message or room request.

How we use it.

We use your information to process orders, prepare and deliver artwork, provide order updates, respond to questions and review trade applications. If you subscribe to emails, we use your email address to send the collection news you requested, starting with a welcome email. If you start a checkout and do not finish it, we may send one reminder about the pieces in your bag. About ten days after an order ships, we may email to ask how it looks and invite a review. Product launch requests are kept separate from general collection news and permit only the availability message you requested. Each of these emails has an unsubscribe link, or you can email hello@wallandform.com from the address you used. Unsubscribing does not stop order confirmations or shipping updates.

Services involved in your order.

Payment is handled by Stripe. We do not receive or store your full card number. Information necessary to produce and deliver your order is shared with our print fulfillment provider and delivery carriers. Our hosting, database and email service providers process information needed to operate the store.

Artist and seller applications.

If you apply to partner with us, we keep your application, professional contact details, portfolio link, business and fulfillment details, artwork submissions, acknowledgments and review history. These records help us evaluate your application and prepare an agreed partnership. Submitted files and private business details are available only to you and authorized store staff through our hosting and storage services. Applying does not publish your artwork or subscribe you to marketing.

Please do not upload identity documents, tax forms or bank details here. Any later payout verification will use a separate secure process. You can withdraw your application in the partner portal or contact us to request deletion. Withdrawal stops onboarding; deletion requests are reviewed separately, including any required record retention.

Digital download access.

For digital purchases, we record file preparation, access expiry and the number and time of download links issued. We use these records to provide access, support orders and prevent unauthorized downloads.

Checking an order.

To look up an order without its private link, provide the full order reference and the email used at checkout. We use both to verify the request and show limited order information. We also use hashed request identifiers to limit repeated attempts and protect customer records. A lookup does not provide access to private digital files.

Saved artwork and your bag.

Your saved-artwork list and bag are stored in your browser on the device you use. Clearing your browser storage removes them. They are not automatically shared between devices.

Visit counts.

To know how many people visit, our server counts page views without cookies and without storing anything on your device. For each page it notes the page address, the kind of device, an approximate state or country and, for the first page, the website or link that sent you (its name only, never the full address). To tell visitors apart for one day, the server combines your internet address and browser type with a random value that changes daily and keeps only a scrambled code; the code and the daily value are deleted after two days, and your internet address is never saved. We keep only daily totals.

Optional website analytics.

If you choose Allow analytics, we use Google Analytics to understand visits to public shop, collection and guide pages. It uses a browser identifier and receives technical information such as browser type and approximate location. With that permission we also record which catalogue pieces are viewed, added to the bag and ordered, with their prices, so we can see what the store sells. These messages exclude your name, email, address, payment details, order number, search text, URL query strings, account pages and uploaded artwork. Advertising features are disabled.

Optional analytics stays off until you choose it. You can change this choice at any time using Cookie preferences in the footer. We honor Global Privacy Control and Do Not Track by keeping optional analytics off. Withdrawing permission stops future collection and clears our analytics cookies on this browser; it does not recall information already sent to Google.

Retention and your choices.

We keep information as needed to fulfill orders, provide support and meet applicable recordkeeping obligations. You may request access to, correction of or deletion of your personal information by emailing hello@wallandform.com. Some order records may need to be retained for legal or accounting purposes.

Do Not Sell or Share My Personal Information

You can ask us not to sell or share your personal information for cross-context advertising, and ask questions about how your information is used. Email hello@wallandform.com with the subject “Wall & Form privacy request” and tell us your request. You do not need to create an account.

We will review the request and respond through the contact details you provide. For access, correction or deletion requests, we may need information to verify your identity before disclosing or changing personal records. A request does not automatically delete records needed to fulfill an order or meet legal obligations.

Contact.

For privacy questions, contact Wall and Form LLC at hello@wallandform.com.

Updated October 16, 2026.